Ok, so this customer complained that the ice bin mounted in the freezer door had the ice freezing together into large clumps. This would cause the ice to not dispense. This problem can happen from many reasons. In this case it was a poor seal of the ice dispenser flap. We made the repair and customer is happy to have a good working ice dispenser again. Call EMSP Appliance repair at 5206610030 and we can help you too!